Return & Refund Policy

Effective Date: 20-12-2024

At Sumitra Zari House, customer satisfaction is our priority. Please review our Return and Refund Policy to understand the process for returning or exchanging products. By purchasing from our website sumitrasareez.co.in, you agree to this policy.

1. Return Policy

1.1 Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect items delivered.
  • Items must be unused, unwashed, and in their original condition with tags and packaging intact.

1.2 Return Timeframe

  • You must initiate a return within 10 days of receiving your order.

1.3 Non-Returnable Items
The following items are not eligible for return:

  • Customized or personalized products
  • Items marked as “Final Sale”

1.4 Return Process
To initiate a return, follow these steps:

  1. Contact us at sumitrasareez06@gmail.com with your order details and reason for return.
  2. Once approved, you will receive instructions to ship the item back to us.
  3. The cost of return shipping will be borne by the customer unless the item is defective or incorrect.

2. Exchange Policy

2.1 Eligibility for Exchanges

  • Exchanges are allowed within 10 days of delivery for size or color issues or if you received the wrong product.
  • Items must meet the return eligibility criteria mentioned above.

2.2 Exchange Process
Follow the return process to initiate an exchange. Once the returned item is inspected and approved, the replacement product will be shipped.

3. Refund Policy

3.1 No Refunds

  • We do not offer refunds for any purchases. Only exchanges are allowed.

3.2 Exceptional Cases
Refunds may be considered in rare cases of order cancellation before shipping or if a replacement is unavailable for a defective product.

3.3 Refund Process

  • If a refund is approved, the amount will be credited to your original payment method within 7-10 business days.

4. Cancellations

4.1 Orders can be canceled only if the cancellation request is made before the order is shipped. Contact us at sumitrasareez06@gmail.com immediately to cancel your order.

5. Contact Information

For any return, exchange, or refund queries, reach out to us at:

Sumitra Zari House
Shop No. 1, Trimurty Road, Sanjay Nagar, Bareilly, Pin – 243005
Phone: +91-8475850453
Email: sumitrasareez06@gmail.com